Terms & Privacy Policy

1. Terms & Conditions

Welcome to Everlash

By using this website and placing an order, you agree to the following terms and conditions.

Ordering & Payment

  • All orders are subject to acceptance and availability.

  • Prices are in GBP (£) and include VAT where applicable.

  • Payments are securely processed via Stripe.

Delivery

  • Free UK Standard Delivery on orders over £30.

  • Estimated delivery: 2–4 working days from our UK warehouse.

  • Delivery times may vary due to circumstances outside our control.

Returns & Refunds

  • We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

  • To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. A receipt or proof of purchase is also required.

  • To start a return, please contact us at hello@everlash.co.uk.

  • If your return is accepted, we’ll send detailed instructions on how and where to send your item. Return shipping costs are the responsibility of the customer.

  • Please note: Items sent back without first contacting us will not be accepted.

  • Returns and refunds are not accepted on promotional or discounted items.Liability

  • Everlash is not liable for any indirect or consequential loss arising from the use of our products.

  • Our products are intended for cosmetic use only.

  • Once we receive and inspect your return, we’ll let you know if your refund has been approved.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note: your bank or credit card provider may take additional time to process and post the refund.

  • If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at hello@everlash.co.uk.

Damages & Issues

  • Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or incorrect. We’ll assess the issue and make it right.

  • We cannot accept returns on sale items or gift cards.

2. Privacy Policy

Your Privacy Matters

Everlash is committed to protecting your personal data and respecting your privacy.

Data We Collect

  • Personal information you provide when ordering (name, email, shipping address).

  • Payment information processed securely via Stripe (not stored by Everlash).

  • Website usage data collected via cookies and analytics tools.

How We Use Your Data

  • To process and deliver your orders.

  • To communicate important updates about your order or our products.

  • To improve our website and marketing (with your consent).

Your Rights

  • You can access, correct, or delete your personal data by contacting us at hello@everlash.co.uk.

  • You may unsubscribe from marketing emails at any time using the link in our emails.

  • We do not share your personal data with third parties except as necessary to fulfil orders (e.g., delivery companies).

3. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device that help our website function and improve your experience.

Cookies We Use

  • Necessary Cookies: Enable core site functionality.

  • Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).

  • Marketing Cookies: Used for personalised ads and tracking (e.g., Facebook Pixel).

Managing Cookies

You can manage or disable cookies via your browser settings.
Our website may prompt you to consent to cookie use upon your first visit.